Information Required by the Specified Commercial Transactions Act
| Seller | Nagaoka Trading Co., Ltd. |
|---|---|
| Person Responsible for Operations | Kae Nagaoka |
| Postal Code | 151-0051 |
| Address | 4-3-2 Sendagaya, Shibuya-ku, Tokyo, Japan |
| Additional Charges | Shipping charges, cash-on-delivery fees, and bank transfer fees may apply in addition to the product price. Shipping is ¥660 (tax included) to Hokkaido, Honshu, Shikoku, and Kyushu, and ¥1,210 (tax included) to Okinawa and remote islands. |
| Order Validity Period | Payment must be made within seven days of placing an order. If payment is not received within seven days, we will consider the order canceled and cancel it automatically. |
| Defective Products | Please contact us promptly after receiving your order. Defective products will be exchanged for non-defective products. Depending on the circumstances, returns may not be accepted unless a product is defective. |
| Quantity Available | Please check the individual product page. |
| Delivery Time | Orders will be shipped within seven days of receipt. |
| Payment Methods | Cash on delivery and credit card. |
| Payment Deadline | Payment is due within seven days of the confirmation email sent by us. |
| Return Period | Returns are accepted only for unopened products within seven days of delivery. As a general rule, we do not accept returns or exchanges for reasons attributable to the customer. Returns cannot be accepted in the following cases: ・Products for which the user registration has been completed or the warranty card has been filled out. ・Products that have been unpacked or opened. ・Products damaged after delivery. ・Returns made without contacting us in advance. |
| Return Shipping Costs | Customers are responsible for shipping costs for returns made for their own reasons. We will cover the shipping costs if a product is defective. |
| Cash-on-Delivery Orders | For orders placed using cash on delivery or Yamato Collect, we may call you to confirm your order. If we are unable to reach you, your order may be canceled. |
| Phone Number | 03-3479-8181 |
| Email Address | info@nagaokatrd.co.jp |
| Website | https://nagaoka.co.jp/ |
